How do I order Online?
To order online simply navigate the site to find the product that you are looking for by using the navigation bar on the left hand side of the screen. You can use the 'Search' function and find your product using keywords like 'Razors skate' to direct the search. Additionally you can use the product categories on the left hand side to find what you're looking for. Once you have found all your item you can add them to your shopping cart by clicking the 'ADD TO CART' button on the page. Make sure that if there are any SIZE and COLOR options to select with the product that you have chosen what you want. You can view the contents of your shopping cart at any time by clicking the 'VIEW CART' button at the top right hand side of the screen.

Once you have all the items in your shopping cart use the 'Proceed to Checkout' button which will take you to the Shipping and Billing screen. Here you will enter the address that you wish the product to be shipped to, as well as the 'Billing Address' - the address where the bills for the credit or debit card are sent. You can select your shipping method and verify all the items in your cart before finalizing the order. If you are paying using PayPal, under the 'Payment Method' section select 'PayPal' before clicking the 'Place Order Button'. 

How do I order by phone?
Feel free to phone in any order by calling 1-866-449-0100 and our dedicated staff of skaters will assist you in placing the order. You can pay over the phone with any major credit card.

How do I place a Money order?
To place a money order go online and add all your items to the shopping cart as if you were placing an online order. Once you have selected all the items you want to order and have them in your shopping cart, select the type of shipping you want and enter your zip code to calculate your total. Once you have all your items and the total of the order with shipping displayed, print the page out and mail it to us with a money order for the correct amount of the order. Our address is Aggressivemall,1250 Alderwood Ave. Sunnyvale Ca, 94089. Make sure to enclose with the money order your name, address and phone number where you can be reached. Due to the time it takes to receive the money order some items may become sold out, in this case we will contact you to arrange an alternative.

What address should I put for the Billing Address?
The Billing Address is the address that the bank has on file for the card, this is the address that the bills get sent to. It is very important for the billing address to be correct for your order to be processed swiftly. In the case that the billing address does not match our verification system we will have to take the time to contact you for further verification.

How can I pay for an order?
We accept all major credit cards: Visa, Master Card, American Express, Discover. We also accept PayPal and money orders.

What is your return policy?
Please check out our terms of sale page for all the information on how to return goods HERE.

I can't find a particular product on your site, how can I find it?
With all the product that we carry at Aggressivemall it's hard to have EVERYTHING up on the website. If there is a particular item that you cannot locate on the site feel free to ask us by calling or emailing us at aggressivemall@pacbell.net and we can check on the stock of any product.

How do I check my order status?
You can check your order status two ways. The first being to log onto the Aggressivemall website and clicking on the 'Account and Order Status' Button on the top right hand corner. Please note that if you plan on changing or updating ANYTHING on a CURRENT order you have to call us at 1-866-449-0100. Any changes made online to current may not be reflected on the actual order. The second option for checking your order status is to call us and to speak to one of our staff who will let you know exactly what is going on with your order. 

I can't find my size for an item online, what can I do?
If you are looking to buy an item and your size is not online it is out of inventory. Items such as skates, frames and wheels are easily restocked and if you give us a call we can let you know how quickly we can get the item back in stock and set up an order for you.

An item says "Pre-Order", what does that mean?
Any items marked "Pre-Order" are not in stock yet, but by purchasing a pre-order item you will be guaranteed the first of the shipment that arrives. Items marked for Pre-Order are usually limited in quantity by the manufacturer and high in demand with customers, thats why if you want to secure the prodcut and not run the risk of it selling out it is a good idea to pre-order.

It is advised that if you plan on ordering both 'Pre-Order' items and well as items in stock, that you place a separate order for the Pre-Order so that the other items are not held up waiting for the Pre-Order items. Call us with any questions concerning pre-order items. We often post the estimated time of arrival for pre-orders, these are estimates given to us by the manufacturer as to when we can expect the product - there is no guarantee that the item will arrive by that date. We do our best to update the ETA but it is ultimately up the manufacturer when the product will arrive.

What are your shipping options?
Aggressivemall offers a wide selection of shipping options through our preferred carrier UPS. We offer Ground (3-5 business days), 3-Day Select, 2^nd Day Air and Next Day Air services. Each shipping method varies in price, increasing with the speed of delivery. Aggressivemall also ships using USPS for international orders or special circumstances that warrant alternative methods of shipping. If you need your package by a specific time and are concerned about what shipping method to use please call us and one of our staff members will assist you in making the proper choice. Weekends and holidays are not included when calculating shipping time. For additional information check out our shipping page HERE.

How much is shipping?
To find out how EXACTLY much shipping will be is to add the item(s) that you would like to purchase to your shopping cart. Then once you have everything you want select your country and shipping method and it will give you your exact cost. Again this is very easy and you can do it all with out creating an account or purchasing anything.

Do you ship internationally?
Yes, absolutely. We service many countries worldwide in order to get the right product into the hands of the people that need it. We recommend that when placing an international order online that you choose UPS as the shipping method as it is fast and INSURED as opposed to other cheaper methods that may ship your package uninsured though many different carriers. Unfortunately we do not ship to Venezuela or Ghana.

If I am ordering Internationally can you mark my package as a 'Gift' for customs?
No, unfortunately we cannot, as the nature of our exporting of for Sales we can't mark our packages as gifts. We do however devalue the customs invoice for all international shipments so any customs taxes will be reduced.

How much will custom's import taxes be?
The amount of custom's import tax varies with the dollar value of the order and your country. We are unable to get an estimate for these taxes.

Why are some prices for the custom skates cheaper than the regular price of the skate?

Our custom skate offering allows you to customize any of our skates with any number of products from the brands we carry. You can upgrade with higher end parts or build more of a price-point setup. The prices of the custom skates reflect these options.

I want to know if a skate can be customized a certain way, how can I find out if it will work?

We here at Aggressivemall pioneered bringing skate customization to the masses along with innovative customization options such as dying skates and cross-brand modifications. We tinker with customs all day so if there is any question you have about customizing a skate give us a call at 1-866-449-0100 and one of our staff members will work things out with you.