do I order Online? To order online
simply navigate the site to find the product that you are looking for by
using the navigation bar on the left hand side of the screen. You can use
the 'Search' function and find your product using keywords like 'Razors
skate' to direct the search. Additionally you can use the product
categories on the left hand side to find what you're looking for. Once you
have found all your item you can add them to your shopping cart by
clicking the 'ADD TO CART' button on the page. Make sure that if there are
any SIZE and COLOR options to select with the product that you have chosen
what you want. You can view the contents of your shopping cart at any time
by clicking the 'VIEW CART' button at the top right hand side of the
Once you have all the items in your shopping cart use the 'Proceed to
Checkout' button which will take you to the Shipping and Billing screen.
Here you will enter the address that you wish the product to be shipped
to, as well as the 'Billing Address' - the address where the bills for the
credit or debit card are sent. You can select your shipping method and
verify all the items in your cart before finalizing the order. If you are
paying using PayPal, under the 'Payment Method' section select 'PayPal'
before clicking the 'Place Order Button'.
How do I order by phone? Feel free to phone in
any order by calling 1-866-449-0100 and our dedicated staff of skaters
will assist you in placing the order. You can pay over the phone with any
major credit card.
do I place a Money order? To place a money
order go online and add all your items to the shopping cart as if you were
placing an online order. Once you have selected all the items you want to
order and have them in your shopping cart, select the type of shipping you
want and enter your zip code to calculate your total. Once you have all
your items and the total of the order with shipping displayed, print the
page out and mail it to us with a money order for the correct amount of
the order. Our address is Aggressivemall,1250 Alderwood Ave. Sunnyvale Ca,
94089. Make sure to enclose with the money order your name, address and
phone number where you can be reached. Due to the time it takes to receive
the money order some items may become sold out, in this case we will
contact you to arrange an alternative.
address should I put for the Billing Address? The Billing Address
is the address that the bank has on file for the card, this is the address
that the bills get sent to. It is very important for the billing address
to be correct for your order to be processed swiftly. In the case that the
billing address does not match our verification system we will have to
take the time to contact you for further verification. How can I pay for an order?
We accept all major credit cards: Visa, Master Card, American Express,
Discover. We also accept PayPal and money orders. What is your return policy?
Please check out our terms of sale page for all the information on how to
return goods HERE.
I can't find a particular product on your
site, how can I find it? With all the product that we carry at Aggressivemall it's hard to
have EVERYTHING up on the website. If there is a particular item that you
cannot locate on the site feel free to ask us by calling or emailing us at
email@example.com and we can check on the stock of any product.
How do I check my order status? You can check
your order status two ways. The first being to log onto the Aggressivemall
website and clicking on the 'Account and Order Status' Button on the top
right hand corner. Please note that if you plan on changing or updating
ANYTHING on a CURRENT order you have to call us at 1-866-449-0100.Any changes
made online to current may not be reflected on the actual order. The
second option for checking your order status is to call us and to speak to
one of our staff who will let you know exactly what is going on with your
I can't find my size for an item online, what can I do? If you are looking to buy an item and your size is not online it is out of inventory. Items such as skates, frames and wheels are easily restocked and if you give us a call we can let you know how quickly we can get the item back in stock and set up an order for you.
An item says "Pre-Order", what does that mean? Any items marked "Pre-Order" are not in stock yet, but by purchasing a pre-order item you will be guaranteed the first of the shipment that arrives. Items marked for Pre-Order are usually limited in quantity by the manufacturer and high in demandwith customers, thats why if you want to secure the prodcut and not run the risk of it selling out it is a good idea to pre-order.
It is advised that if you plan on ordering both 'Pre-Order' items and well as items in stock, that you place a separate order for the Pre-Order so that the other items are not held up waiting for the Pre-Order items. Call us with any questions concerning pre-order items. We often post the estimated time of arrival for pre-orders, these are estimates given to us by the manufacturer as to when we can expect the product - there is no guarantee that the item will arrive by that date. We do our best to update the ETA but it is ultimately up the manufacturer when the product will arrive.
are your shipping options? Aggressivemall
offers a wide selection of shipping options through our preferred carrier
UPS. We offer Ground (3-5 business days), Express Saver, 2 Day
Air and Overnight services. Each shipping method varies in price,
increasing with the speed of delivery. Aggressivemall also ships using
USPS for international orders or special circumstances that warrant
alternative methods of shipping. If you need your package by a specific
time and are concerned about what shipping method to use please call us
and one of our staff members will assist you in making the proper choice.
Weekends and holidays are not included when calculating shipping time. For
additional information check out our shipping page HERE.
How much is shipping? To find out how EXACTLY much shipping will be is to add the item(s) that you would like to purchase to your shopping cart. Then once you have everything you want select your country and shipping method and it will give you your exact cost. Again this is very easy and you can do it all with out creating an account or purchasing anything.
Do you ship
internationally? Yes, absolutely. We
service many countries worldwide in order to get the right product into
the hands of the people that need it. We recommend that when placing an
international order online that you choose UPS as the shipping method as
it is fast and INSURED as opposed to other cheaper methods that may ship
your package uninsured though many different carriers. Unfortunately we do
not ship to Venezuela or Ghana.
If I am ordering Internationally can you mark my package as a 'Gift' for customs? No, unfortunately we cannot, as the nature of our exporting of for Sales we can't mark our packages as gifts. We do however devalue the customs invoice for all international shipments so any customs taxes will be reduced.
How much will custom's import taxes be? The amount of custom's import tax varies with the dollar value of the order and your country. We are unable to get an estimate for these taxes.
Why are some
prices for the custom skates cheaper than the regular price of the skate?
Our custom skate
offering allows you to customize any of our skates with any number of
products from the brands we carry. You can upgrade with higher end parts
or build more of a price-point setup. The prices of the custom skates
reflect these options.
I want to know
if a skate can be customized a certain way, how can I find out if it will
We here at
Aggressivemall pioneered bringing skate customization to the masses along
with innovative customization options such as dying skates and cross-brand
modifications. We tinker with customs all day so if there is any question
you have about customizing a skate give us a call at 1-866-449-0100
and one of our staff members will work things out with you.
MISC Can I get sponsored?
If you are trying to get sponsored send us a CD/DVD with a video edit for
our review. Any items sent will not be returned. Additionally you should submit your video edit to as many companies you can, participate in local competitions and network as much with other skaters as you can. Be positive, be involved and stay dedicated. Can I get some free stuff?
We try to include free stickers and any other promotional materials that
we have around the warehouse in outgoing orders. Keep your eyes peeled for
contests and additional promotions on the site. Can Aggressivemall carry my clothing brand?
Any brands looking to be considered please send us a catalog or line sheet
with any samples for our review. We will contact you if we are interested.