When you
shop at Aggressivemall.com your purchase and your satisfaction is completely
guaranteed. We feel that we have one of the best services when it comes to
on-line / mail order shopping and we are here to prove it to you. We have been
in the retail internet game since 1996 so our years of experience means you get
a guaranteed consistent level of service 100% of the time with out any
guesswork.
Our stand
above all service starts with our web site.We provide our customers with an original web site that has an easy to
navigate interface with useful functions, helpful information and fresh content
all located within one site. At Aggressivemall we take pride in writing
original product descriptions that are accurate and provide in depth product
information including any crucial details. If you take a look around our site
you have probably noticed that 99.9% of our images are original (taken in
house) and that is why they are clear and crisp pictures of the actual product
you are purchasing and not some sample or manufacturer distributed images.We also provide a continuous flow of new
content and information through out our website.
We have a
dedicated 800 number located at the top of every page on our site where the
people who answer the phone are friendly, knowledgeable, competent and able to
deliver accurate information. We also ship and work longer hours than anyone
else in the industry. We are here to serve you M-F from 8am - 7pm PST
(California time) and are usually often here even later! Go ahead and give us a
call after hours... 8 out of 10 times we will be picking the phone up (except
maybe on the weekends). In turn this means your orders, questions and concerns
are processed and addressed faster than anyone else can provide. If you are
e-mailing us you will find we answer both within a reasonable time and in a
friendly matter (all e-mails are answered M-F). Through out the years we have
dealt with each individual customer on a completely personal level and have
striven to provide the best customer service in the industry that no one has
yet to match.
Lastly, we are one of the only mail order skate
shops that still provides a physical store front for all of our customers
to come shop and check out products at.We’ve had customers from all over the world stop by our shop in
Sunnyvale, California when they have been vacationing or traveling in the San
Francisco Bay Area. We are always striving to better ourselves and make
Aggressivemall.com the best that it can possibly be. If you find anyone with
service that you feel for any reason is better, let us know and we will do our
best to match it. If you have any feedback whatsoever feel free to holler at us
by sending us an email or by calling our toll free phone number.
Best Price Guarantee:
If you find an in-stock item anywhere else for less we can match it, whether it be a tee shirt, a pair of skates or a custom pair of skates. We do our best to stay on top and competitive with our prices so you have our guarantee that we will match just about any price for you. When you shop with Aggressivemall we also want you to be happy and confident with your purchase so we offer a full 30 day money back guarantee with almost all of our items we sell. If you happen to have already placed your order and then find it for cheaper or the item goes on sale within 30 days from the date you ordered it, let us know and we will issue you a credit for the difference.
In-Stock Guarantee:
Our inventory is huge and it's getting bigger all the time. We try our hardest to keep all the hottest selling items in-stock for as long as possible. All products are shipped, assembled and processed in our Sunnyvale, CA warehouse. We do not do any type of drop shipping (unless by special request or emergency situations) which means you get the same consistent same day service that we have become famous for. We do our absolute best to keep our site's inventory up to date and accurate, Our inventory is approximately 99% accurate so by placing an order it is safe to assume that the item you have ordered is in stock (with the exception of pre-orders & some custom skates). If you place an order and we are out of an item we will let you know within 1 business day by both phone & e-mail that we are missing it. For the inconvenience we may offer you a free upgrade on your shipping and if we don't offer one, feel free to ask for one as we have no problem in doing so.
Warranty information:
Our buyers do the best they can when selecting quality products to carry in our store, but there is always a chance that you may receive an item that may have a manufacture defect or some other problem. We stand behind the products we sell so for whatever reason if you have a warranty problem with an item we sold you we will do our absolute best to help you get back up on your skates in the shortest amount of time possible. Please note that many of the companies we deal with like to work with the consumer directly so they can address defects and warranty issues on a personal level so we may sometimes have you contact certain manufactures directly. If their is a phone number on the item you received do not hesitate to contact them first. If for any reason they are unable to assist you or they are unable to service you in a satisfactory manner feel free to contact us directly by either calling our toll free number or by simply sending us an e-mail and we will do our best to remedy the situation.
Orders over $199 qualify for a free shipping discount:
If you place an order and the total is over $100 your order qualifies for an $11 discount towards any shipping method of your choice. Please note that this discount is only good on orders that are over $100 and you must manually enter the 'freeship' coupon code into the coupon code box on the shopping cart page. This discount, while called a shipping credit, is actually subtracted from your order subtotal making the items your are purchasing cheaper and does not affect the displayed shipping rate. In turn this allows us to offer the discount with every shipping method we offer which lets you to save $11 regardless of what shipping method you choose. If for some reason you are having trouble with this coupon code or forget to enter it, feel free to either call us on our toll free number or e-mail us and we can get it applied for you.
Phone Orders:
While the internet is where it's at when it comes to ordering these days, some people just like to phone their order in or sometimes there is something that you want that you just can't quite get on-line. Either way you are definitely in luck because we are here to take your phone order. All phone orders can be placed by dialing our toll free number within the United States and we can also be reached internationally by dialing 1-408-744-1666. All phone orders carry the same terms as our internet orders.
Mistakes:
While we do our best and usually manage to fill our orders flawlessly the fact remains that some of us here are still sort of human and while as unbelievable as it may seem from time to time it is actually possible for us to make a mistake. If for any reason you receive the wrong item, or you are missing an item WE WANT TO KNOW!!! We do not want you to be unhappy in anyway with your purchase from Aggressivemall.com so if you have received the wrong item please contact us (we will make it worth your while!) In fact please contact us A.S.A.P. so we can handle and address your issue in a timely matter. All mistakes at the fault of Aggressivemall.com will be handled with our above-all service level to make our wrong a right in the least amount of time possible. Please note that in order to protect the integrity of our service level, mistakes and claims must be noted by the customer within 2 weeks from the date the order was received.
----Payment Methods----
Credit Card/Debit card: Whether you place your order online or over the phone, we accept ALL major credit cards and bank debit cards as long as the card has a MasterCard, Visa, AMEX or Discover logo on it.
Special credit card payment note: Some larger sized order and certain international orders may require additional
verification before they can ship. If your order requires such verification, we will
contact you via e-mail from our sales@aggressivemall.com e-mail
address. If you do not reply to the "verification required" e-mail, your order will
automatically be canceled within 10 business days.
PayPal:We accept PayPal on all of our on-line orders. If you place an order with us and select PayPal as your payment method you will be promoted to at the end of the order to go to PayPal's site to finish the transaction. Please note that even if you do not complete the PayPal payment you will receive an order confirmation from us. If you choose not to complete the PayPal payment your order may be canceled within 30 minutes from the time it was placed.
PayPal E-checks: If your PayPal account shows a $0.0 balance and you do not have a credit card/debit card associated with the account PayPal will first pull funds from your actual bank account before sending us the money. This is what they call a "PayPal E-Check" and they can take anywhere from 1-15 business days to clear, all depending on your bank account type. All PayPal E-check payments will remain on hold and will remain un-shipped until the payment clears. To view a clearing date of your transaction you can log into your PayPal account and click on payment details and PayPal will tell you the expected clearing date.
----Other Payment Methods----
Money Orders:To place an order with a certified check or money
order, go online and add all your items to the shopping cart as if you were
placing an online order. Once you have selected all the items you want to
order and have them in your shopping cart, select the type of shipping you
want and enter your zip code to calculate your total. Once you have all
your items and the total of the order with shipping displayed, print the
page out and mail it to us with a money order for the correct amount of
the order. Our address is Aggressivemall,1250 Alderwood Ave. Sunnyvale Ca,
94089. An addition to the money order, make sure to enclose your name, address and
phone number where you can be reached. Due to the time it takes to receive
the money order some items may become sold out and if that is the case we will
contact you to arrange an alternative.
Personal Checks: To place an order by personal check, go online and add all your items to the shopping cart as if you were
placing an online order. Once you have selected all the items you want to
order and have them in your shopping cart, select the type of shipping you
want and enter your zip code to calculate your total. Once you have all
your items and the total of the order with shipping displayed, print the
page out and mail it to us with your personal check for the correct amount of
the order. Our address is Aggressivemall,1250 Alderwood Ave. Sunnyvale Ca,
94089. An addition to your personal check, make sure to enclose your name, address and
phone number where you can be reached. Due to the time it takes to receive your personal check, some items may become sold out and if that is the case we will
contact you to arrange an alternative. Please note that personal checks take a full 2 weeks to clear from the date they are received.
Bank Wire Transfer: If you wish to pay us directly through your bank via a wire transfer you are more than welcome to do so. Please e-mail us exactly what items you wish to purchase along with your full address and we will give you a total along with our bank details to complete the transfer. Due to the time it takes to receive a wire transfer some items may become sold out and if that is the case we will
contact you to arrange an alternative.
Cash:In-store customers are more than welcome to use cash. If you fancy, you can send us cash (that carries the same instances that money orders follow) but we highly advise against doing such for the obvious reasons.
--Easiest Return Policy in the biz. Guaranteed--
We understand that when buying online you might not always get what you thought you wanted. There is always that chance that something might not fit right or not be the exact color you wanted. Whatever the issue may be, if you are unhappy with an item we will take it back for a full refund (minus shipping) within 60 days from the date you received it. Items must be new, unused and unwashed (remember we will have to re-sell this item). All you have to do is simply fill out the supplied return form (comes packed with your order) and mail the merchandise back to us, and THAT'S IT! As soon as we get your product back, the return is usually processed within 1-3 business days and a confirmation is sent to you via email.
Exchanges:If you'd like to exchange an item, just return it by following the Return Policy guidelines and place an order for the product you want instead.
Return shipping: If you have either ordered the wrong product, the wrong size or have received an item that for any reason you are unhappy with, you are responsible for all return shipping charges. If a mistake was made by Aggressivemall please let us know ASAP and we will take full responsibility for the issue and cover all return costs associated with the mistake.
---Other Return Notes---
Partial returns on orders that receive the 'free shipping' or the 'free ship' discount will be credited the line item price. If the entire order is returned, all that can be refunded or credited is the subtotal amount of the order and the shipping charges will not be refunded.
If it is noted in the item description that the item is final sale
(usually only on USED merchandise) no returns can be made on these
items. Returns on dyed products are only refundable for store credit of
the product value (not including the dye job).
Please take note that some parts may be challenging to install. We are more than happy to work with all of our customers over the phone or via e-mail to aid with installation. If you are unable to meet the challenge of installation, you are still more than welcome to return the item, but we will not cover shipping charges because in this instance it is not the fault of Aggressivemall as we do offer installations for a fee.
Modification of parts such as dye, cutting and any other special work that requires additional modification is not exchangeable or refundable.
We do not regularly accept returns on used merchandise (this excludes defective items). If you choose to return used items for any reason other than a determined defective, we reserve the right to refuse the return. If we do keep the return the restocking fee for used merchandise starts at 30%.
99.9% of our returns are processed and
credited flawlessly in full without any issues, but in some rare instances returns may be
subject to a 15% restocking charge which is only charged to customers
that abuse our return policy. Please note that this restocking fee is
for our own safety. Master Card / Visa/ American Express & Discover
terms are superseded by Aggressivemall terms. The 15% covers excessive
labor and credit card processing fees.
----Other Terms of Service----
Orders that are shipped and
refused by the customer are subject to a 10% restocking fee. In order to keep our prices low and for us to be able to provide
the level of service that we offer, shipping costs are in turn non
refundable.
The credit card AVS system: When placing your order by credit card over the phone or on-line, please make sure that you know the credit card billing address where the bills are received for the credit card you are using and that you put it under the billing section of the order page. Our system checks the full billing address of the card, so if you provide us with the incorrect information or do not know what the address is in full this will cause a credit card address mismatch or a decline to happen when you attempt to place your order which in turn will put an automatic hold on your order. If we have an issue such as this with your
credit card we will not be able to process the order until we are able
to obtain the correct billing address. In some instances we may require
that orders or certain items be shipped to the card holders billing
address. If we have an issue with your order will usually contact you within 1 business day via phone and from our sales@aggressivemall.com email address. If you do not reply to our e-mails your order will automatically be canceled in 10 business days.
Credit
card charge backs: If you find a charge that you believe is Fraudulent
or you do not recognize, please call us first! Processing a charge
back costs us a minimum of $50.00, you will be responsible for this
charge if the card company rules in our favor.
Your
parcel can be sent via UPS, USPS, or FEDEX unless otherwise stated or
requested. Please note that weekends and holidays are not included when
calculating shipping time. Check our shipping page for more details
All
transactions are secured through a Verisign inc. The most trusted name
in SSL certificates. Maximum security is imposed when dealing with your
information and credit card transactions.
If there is no response to your order for one week please email us at sales@aggressivemall.com.
If your order is left unfilled for 1 month unless otherwise stated it
will be canceled for security purposes (pre-ordered item orders
remain good indefinitely).
We
cannot possibly list 100% of the items we carry so if there is
something you want that you don't see on our site please call us up or
shoot us an e-mail and we will see if we have it or can get it for you.
If you have any other further questions please visit both our SHIPPING andFREQUENTLY ASKED QUESTIONSpage. If you have any other questions or comments feel free to either shoot us ane-mailor you can call or toll free number or our local number at 1-408-744-1666
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